How to delete your account

You can delete your Cameroon Timber Hub account yourself, from the mobile app or from the website. This page explains the steps, what happens to your data, and what to do if deletion is blocked.

In the mobile app

Open the app and sign in. Go to Settings, then Delete account. Confirm with your password (and your two-factor code if enabled).

On the website

Sign in to your account.
Open Account, then Settings.
Under "Your data", choose "Delete my account" (this opens the delete account page).
Confirm with your password, and with your two-factor code or a recovery code if two-factor authentication is enabled, then tick the confirmation box and submit.

Before you delete, you can download a copy of your personal data from Account settings ("Download my data") or from the mobile app.

What is deleted or anonymised

Your account record is kept but anonymised, so that other people's records stay consistent. Nothing left on it identifies you.

Your email address is replaced by a placeholder address.
Your name is replaced by "Deleted user".
Your phone number is cleared.
Your two-factor authentication data is cleared and your password is replaced by a random value, so the account can no longer be signed in to.
All your sessions and access tokens are revoked, and you are signed out everywhere.
Your device tokens, notifications and notification preferences are deleted.
Your favourites and follows are removed, and your company memberships are detached.
Your profile picture file is deleted, if you had one.
If you were the only member of a company, that company and its products are archived.

What is kept, and why

Orders, invoices, payments and disputes are retained as financial and legal records, linked to your anonymised account. RFQ and order buyer contact details may be kept as part of those records. Your trading partners also keep the quotes, messages and orders they were part of, shown as "Deleted user". These records are kept for as long as needed to meet legal, tax and accounting obligations.

When deletion is blocked

If you are the only owner of a company that has open orders, unresolved disputes or an active subscription, deletion is refused and the message tells you what to resolve first: complete or cancel the orders, close the disputes, cancel the subscription, or transfer ownership to another member. The same applies if you are the only owner of a company that still has other members: transfer ownership first.

Staff accounts cannot be deleted by their holder. If you are a member of our staff, ask an administrator or contact support.

Need help or another kind of request?

For requests this page cannot handle, such as access, correction, or deletion where you cannot sign in, write to info@cameroontimberhub.com. Requests are answered by email.

What you cannot undo

Deleting your account cannot be undone. You will not be able to sign in again or recover your account, your favourites, follows and notifications. To use the platform again, you would need to create a new account.